The following list of frequently asked questions is provided as a quick reference and does not replace any of our Policies, Terms & Conditions.
What are your fares?Fares displayed on SeaDream.com are per person, based on double occupancy and are voyage only. Voyage fares do not include air arrangements, transfers, hotels, items of a personal nature, or travel insurance. Government, port, document issuance, handling, service fees are additional, per person, unless otherwise noted. Fares are capacity controlled and subject to change based on demand. Single and Triple Occupancy fares may be available. Please contact your Travel Professional or SeaDream Yacht Club for these fares.
What is the availability?At times, certain staterooms and suites may not be available. Although rates may appear on seadream.com, this does not necessarily mean inventory is available. Please contact your Travel Professional or SeaDream Yacht Club for specific information regarding availability. Guests may request to be waitlisted for voyages and/or specific staterooms. Waitlist deposit is $500 per stateroom and is fully refundable.
How do I make a reservation?To make a reservation, please contact your Travel Professional or SeaDream Yacht Club by telephone or email. See the contact section of our website for telephone numbers and email addresses.
What is your Payment Policy?Reservations are not confirmed unless deposited and/or paid in full depending on the date the reservation is made. Reservations created but not paid are canceled. If possible, we will reinstate a canceled booking with immediate deposit/payment at the prevailing rates (we cannot guarantee that the original stateroom, suite, or category will still be available).
What are the preferred forms of payment? (Reservations)Visa, Master Card, American Express, Bank Wire Transfer. Please note some credit cards may assess the user a “Foreign Transaction Fee”. This fee is not charged by SeaDream but is imposed by the issuer of the credit card. Please contact your card issuer for more information.
What is your Refund Policy?See the Payment & Refund Policy section of our website.
Do you accommodate guests with Special Needs?The construction of the vessels SeaDream I & II was commenced in 1984 prior to the adoption of the Americans with Disabilities Act. Originally designed to be intimate, private yachts, SeaDream Yacht Club has endeavored to the extent feasible to make the vessels more accessible. There is currently one stateroom onboard both SeaDream I and SeaDream II (Stateroom 215) that can accommodate wheelchair access. Stateroom 215 is roughly 250 square feet in size and can accommodate two (2) persons only. The Stateroom door is 31” wide and there is no sill. The bathroom door is also 31” with no sill and has a tub shower combination with transfer seat and grab-bars. The sink is 34” high and the toilet is 17” high with grab bars. The bathroom is fitted with an emergency call button, which calls the Bridge. When bringing your own mobility device, we strongly recommend a collapsible three (3) wheel, wheelchair. The yachts have one wheelchair onboard for emergency use only and must remain onboard at all times. The water sports marina, outdoor Deck 4 aft, the entire Deck 6, including the Balinese sunbeds, Top of the Yacht Bar and Golf Simulator are inaccessible to mobility-impaired devices. There are no wheelchair-accessible public restrooms onboard. Certain vessel operations, such as the gangway, tenders, lifeboats and water sports marina are not fully accessible to mobility-impaired devices. In these situations, mobility assistance will involve carrying guests. With the exception of ports where voyages begin and end, the yachts primarily utilize tenders to embark and disembark guests going ashore. Situations may occur in which mobility impaired guests may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety and comfort of all concerned, the Master shall be the final arbiter in determining the carrying of mobility impaired guests and their mobility impaired device, taking into account all appropriate matters including but not limited to weather and tidal conditions, ship’s location, weight of guest, etc. The Master will try to the extent feasible, to reasonably accommodate the guest’s needs. Each yacht maintains a portable TTY and alert kit for guests with hearing impairments, which can be fitted to any stateroom. These kits include visual notification of the doorknocker and smoke alarm and there is a vibrating alarm and phone amplifier. If traveling with a service animal, please be aware that SeaDream requires advance notice. Regulations may vary from port to port and it shall be the guests’ sole responsibility for obtaining all necessary certifications, documentation, quarantine information, etc. SeaDream does not provide pet food. Any physical disability or request for special treatment or attention must be reported to SeaDream when a reservation is placed. SeaDream reserves the right to refuse passage to any guest if it deems such mental or physical condition causes them to be unfit for travel or who, in SeaDream’s judgment may endanger the safety and comfort of other guests. It is strongly recommended that guests with disabilities should be able to care for their own basic needs and should travel with another guest who can provide assistance during the voyage.
What if I have a Dietary Request?Please advise us at the time of booking with regard to any special dietary requests, allergies, or restrictions. We are generally able to cater to most dietary requests, however, certain requests where specialty items need to be obtained, not normally stored onboard, may incur additional costs.
Do you accept Pregnant Guests?Pregnant Guests who have entered their 24th week of pregnancy prior to the commencement or during the voyage will not be permitted to embark.
Do you accept Children?No child under the age of one (1) year at the time of sailing will be accepted as a Guest. Any Guest under the age of eighteen (18) years at the time of sailing must be accompanied by an adult Guest over the age of eighteen. If the adult is not a parent, Parental/Guardianship Consent must be signed by the minor’s parent or legal guardian and delivered to the Carrier eight weeks before sailing. You agree to fully supervise any and all persons under the age of eighteen (18) accompanying you during your cruise. You also agree to indemnify Carrier for any and all damage caused by such persons, or for any injury, illness or death to such persons to which lack of adequate and proper adult supervision contributed in whole or part.
Should I purchase Trip Insurance?Yes, we always strongly recommend you to purchase travel insurance. Depending on where you reside, Trip Insurance may be available for purchase from a third-party vendor. US Residents can click here for coverage options. Please contact us us for additional information or contact your travel advisor.
May I book “Back to Back” voyages?In many cases our voyage schedule allows for congruent voyages, or “Back to Back” sailings. Please contact us to discuss this possibility.
How do I place a Gift Order?Gift orders may be placed by accessing the “Gift Order Form” from the Already Booked section of our website, or by contacting Reservations. Last-minute requests may incur a late fee.
How do I get to the yacht?SeaDream does not directly arrange air or land transportation to and/or from the yacht, or reserve hotels for pre and/or post-voyage stays. We are happy to provide you with contact information for 3rd party land transfer operators upon request.
How much time do I need to get from the airport to the port?This varies greatly from city to city, however, we recommend you choose flights with arrival times at least 3 hours prior to sailing (port departure) time.
When may I embark?Embarkation generally begins at 2:00 PM. Due to the potential for limited facilities at the port, we may not be able to accept luggage ahead of embarkation time, and we recommend you not arrive earlier. Please note: Requests to embark once the voyage is underway requires special approval due to customs and immigration requirements. Please contact us to inquire.
What Travel Documents do I need?Guests are responsible for obtaining all required official travel documents (Passports, Visas, Proof of Immunizations) prior to embarkation. Passports should be valid for at least 6 months past the voyage end date. Visas & Immunizations may be required for some itineraries. SeaDream does not provide visa services. Please contact your Travel Professional or a reputable visa service for assistance. Failure to provide the require documentation at embarkation will result in denied boarding with no refund of voyage fare or travel expenses.
Must I provide Guest Registration information?Guests must provide certain information prior to ticket issuance. Please visit the Already Booked section of our website to complete this process online. Completed registration is a prerequisite to the issuance of voyage tickets.
- Ocean view staterooms – featuring television, CD/DVD player, iPod® docking station, mini bar, multiple head shower unit, Bvlgari® bath amenities, personalized stationery, exclusive Belgian linens, plush bathrobes & slippers.
- Open Bar with select wines & premium spirits
- All gourmet meals – served open seating in our Dining Salon or al fresco at the outdoor Topside Restaurant. Daily wine selection
- 24 hour room service from the room service menu
- Water “toys” from the yacht’s marina including wave runners, kayaks, personal sailboats, snorkel gear, SUP, waterskiing, wake boards, swim platform, banana boat and floating island.
- Mountain bikes for shore side exploration
- Golf Simulator with 30 signature golf courses
- Activities with the crew (shore side casuals) – bike, hike, kayak, and snorkel with one of the crew or go shopping with the Chef
- Full library with over 1,200 books
- CD and DVD library
- Laptop computers for use while onboard
- High powered binoculars on deck for your viewing pleasure
- Pool and Jacuzzi
- Sauna/steam room
- Fitness Center with ocean view featuring treadmills, recumbent bikes with TV’s and DVD players, free weights, daily Yoga and Tai Chi classes.
- Balinese Dream Beds with elevated view of the sea
- Special movies shown both in the Main Salon and under the stars by the pool
- Piano Bar
How is my account managed onboard?Onboard purchases are billed to your onboard spending account. Your account is set-up during embarkation/check-in where a major credit card is required; Visa, Master Card, or American Express. We are unable to honor personal checks or letters of credit. Traveler’s Checks are accepted (please notify us of your desire to use these onboard during embarkation). Accounts may be settled at the end of your voyage with either credit card or cash. Cash advances are limited to US $400 per card/day – max. 3 cards for a daily total of $1,200/day. There is a 4% service charge for cash advances.
Is there a Casino?Try your luck at blackjack and poker at our gaming table in the Casino on Deck 4. It is open every day at sea and 30 minutes after we sail when not restricted by local law. Specific hours will be listed in the Daily Program. Cash advances are permitted against your onboard account at a maximum daily charge of US $1200 per day. A 4% charge will be added for cash on credit cards. Shipboard credits cannot be used for Casino charges nor does SeaDream Yacht Club extend credit for casino use. Please note that yachts’ rules prohibit guests under the age of 18 from entering the gaming area.
Do you offer Currency Exchange?We offer limited exchange from USD to EUR and EUR to USD.
Can I bring Pets or Animals onboard?Pets and animals are not permitted onboard except as noted in our Special Needs Policy.
What Television Programming is available?Caribbean The following satellite program is available for viewing at all times:
- CNN news
- TV5 Monde
- BBC News
- Disney Channel
What electrical voltage is in my stateroom?The voltage in staterooms match both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).
What may I not bring aboard?Due to health, safety and regulatory reasons, guests may not bring certain items aboard (including but not limited to): Explosives, weapons, irons, candles, hazardous chemicals & materials, or equipment that may interfere with ships’ systems or disrupt the enjoyment of the voyage by other guests. Illegal substances may not be boarded. SeaDream reserves the right to make adjustments to this policy and deny the boarding of items deemed unsafe/illegal. Due to privacy protection considerations and most local port regulations, the use of aerial drones by guests is prohibited.
How many bags may I bring aboard?We have no baggage or weight restrictions, however, it is important to remember that all luggage and personal items (including Golf clubs) must be stored in your stateroom. Due to the size of the yacht, additional storage options are not available.
Are vaccinations required?All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases, inoculations are recommended, but in some circumstances, they are required. We suggest that you check with your health care professional for guidance.
Is Smoking permitted onboard?SeaDream permits smoking of cigarettes, cigars and electronic cigarettes in designated areas. Smoking (including electronic cigarettes) is not allowed in the staterooms or in any enclosed public rooms on SeaDream I or II.
Should I tip?Gratuities for crew are included in with your voyage fare. As such, tipping is neither required nor expected.
What type of entertainment will I enjoy?Entertainment is listed in the Daily Program which is delivered to your suite or stateroom each evening. It may include music for dancing in the Main Salon or Top of the Yacht Bar, the Piano Bar also featuring live piano, and you may also enjoy a guitarist at the Top of the Yacht Bar nightly.
Can I have private group events onboard?Any group programming that adversely affects the enjoyment of any guests onboard a regularly scheduled voyage is prohibited.
Do you offer special Ceremonies?SeaDream offers various onboard “Romance Ceremony” packages. These options must be planned/requested pre-voyage. Please contact Reservations for availability, information and pricing. SeaDream employees cannot legally marry guests onboard.
Do you have programs for Children/babysitting on board?SeaDream does not offer any children’s programs or babysitting services onboard either yacht. Children must remain under the direct and immediate supervision of a parent/guardian at all times for their safety and for the enjoyment of our other adult guests.
Are there Religious Services on the yacht?Services are not available on the yacht, however onboard staff can assist you in making shoreside arrangements.
Is the itinerary the exact route we will sail?No. We can almost guarantee that there will be changes to your itinerary. When sailing on a ferry you have a scheduled itinerary. When sailing on “your private yacht” the Captain will make decisions throughout the voyage to make it as comfortable and pleasant as possible. If the weather is nice we will keep the marine open a few hours longer instead of rushing to the next port. If the scenery is picturesque we will dine outside and enjoy the view. We will of course embark and disembark as promised, but the rest of the voyage may and probably will change.
What Activities can I expect on board?See the Lifestyle section of our website for details.
Is dry cleaning available?Full laundry, pressing, and dry-cleaning services are available for an additional charge. Same-day service is standard when requested prior to 10:00 AM. There is no self-service laundry onboard.
What language does the crew speak?English is the official language, however the officers and crew are international, so many languages are represented onboard.
What is there to do in port?SeaDream offers a variety of Yachting Land Adventures in our ports of call for your enjoyment. These adventures are at an additional expense and are not included in your voyage fare. Available Yachting Land Adventures can be viewed under the Voyages section within each specific voyage. Minimum participation may be required for certain adventures to operate. These are booked onboard and charged to your onboard spending account.
How do I communicate with home while away?Wireless internet is available for purchase onboard. Service is billed to your onboard account. The price per log-in is $35/day or $99/week for unlimited use (single log-in). At sea we are using satellite internet which is not going to be as fast as you may be used to at home. Bandwidth limitations restrict use of certain applications such as Skype, Netflix, HBO, and other online streaming audio or video apps and services. Service quality/availability may vary depending on the yachts’ location. Yacht to Shore telephone service: Each stateroom is equipped with a telephone. Use is charged to your stateroom at USD $4.95 per minute worldwide for outgoing calls. Calls to other staterooms onboard are free. Charges for incoming calls (yachts use a Norway number) are set by your service provider. Fax: Send/Receive for USD $4.95 per page.
Will my mobile phone work onboard?We do not specifically support onboard cellular service. Your mobile phone may, at times, receive a signal while at sea; this depends strictly on the yachts’ position relative to land towers. Contact your mobile carrier for rates and service availability.
Are there Medical Facilities?Both yachts have medical facilities staffed by a physician. This facility is equipped to provide limited medical care for illness or accidents that may arise during the sailing. It is not intended to provide ongoing medical treatment for pre-existing conditions. If you anticipate a need for medical services aboard the yacht, SeaDream Yacht Club must approve your special requirements in writing. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health related items. Charges for medical assistance and for dispensed prescriptions will be billed to your onboard account.
What Dining options are available?All meals are included in your voyage fare and are expertly prepared a la minute with only the freshest of ingredients. We cater to a wide variety of palates and requests. Yachting means dining al fresco (on deck) as much as possible- weather permitting. Breakfast and lunch will always be served on deck. When dining outside is not possible, your meal will be served in the beautifully appointed Dining Salon. Also included is Early Riser’s Coffee, various snacks, and 24-hour room service from our “Small Bites” menu. Special Requirements: Please notify us of any dietary restrictions at the time of reservation.
Are there Formal Evenings?Yachting is all about casual elegance. We do not have “formal evenings” planned during our voyages.
Is there a Beauty Salon onboard?Yes, in the Spa: manicures, pedicures, and hair services are available. Appointments can be made once aboard and services are billed to your onboard account.
Is there a Dress Code?Daytime dress is stylish yet elegant, “country-club casual” and depends on climate. Shorts and other more casual attire are appropriate during the daytime. Evening dress for gentlemen includes slacks or pants, closed-toe shoes, pressed collared shirt, jacket (if desired). For ladies, dress or skirt, blouse or casually elegant top, and pants are appropriate. While suits, ties, and formal gowns are not required/expected we do request that guests refrain from wearing jeans/denim, shorts, skorts, t-shirts, flip-flops, tattered/torn clothing, or bathing suits to dinner or while enjoying the evening activities onboard.
What bar items are included?Soft drinks, coffee, tea, bottled water, beer, select spirits, and a selection of complimentary wines are included in your voyage fare. Additional premium and reserve selections are available for an additional charge. See any of our bar or dining staff for details. Guests are welcome to board a personal quantity of their favorite wine to enjoy during their voyage.
What is in my suite/stateroom?See the Suites & Staterooms section of our website.
Is there Air Conditioning?The yachts are fully air-conditioned. Each suite & stateroom feature personal climate controls.
What Spa services do you offer?See the Spa section of our website.
Is there a Fitness Center?Located on Deck 4 forward, the Fitness Center features a panoramic ocean view, 4 treadmills, 1 elliptical machine, 2 recumbent bikes and free weights. TVs and DVD players. Cool towels and refrigerated bottled water are provided. The Fitness Center is open daily from 7:00 am to 8:00 pm. Guests may arrange for times outside of these hours upon request.
What if I need additional storage?There is limited storage available onboard. Generally, all items brought aboard must be stored in the guests’ staterooms.
Do you have wheelchairs onboard?We maintain a very limited number of wheelchairs on each yacht for medical emergencies only. Should you plan to require a wheelchair for personal use during your voyage, you must bring one with you or arrange for a rental from a 3rd party. Please contact us for dimensions & size limitations (including motorized scooters). Wheelchairs and scooters must be stored in guests’ staterooms.
What can I purchase in the Boutique?SeaDream’s onboard boutique carries a selection of SeaDream logo merchandise and designer goods. Depending on the yachts’ location, boutique items may be tax-free.
May I invite visitors aboard?For security and safety reasons, visitors must be approved by SeaDream prior to voyage departure. For details, please contact Reservations.
When may I disembark?This varies based on the city. Local authorities must clear the vessel (customs & immigration) prior to guests being able to disembark. Guests should plan to remain onboard for at least 1 hour after yacht arrival time in port. Please note: Requests to disembark prior to the scheduled voyage conclusion requires special approval before your voyage sets sail. Please contact us to inquire.
How long will it take to get from the yacht to the airport?Travel time & distances vary by port city. You should allow ample time from port arrival time to flight departure time – accounting for travel, check-in, and security line times.
Who do I contact with a Guest Relations issue, or if I have lost something onboard?For Lost & Found and questions, comments or concerns following your voyage, please correspond with SeaDream’s Guest Relations office by telephone or email: firstname.lastname@example.org.
How do I stay in touch with SeaDream after my voyage?To receive the most up to date news, be sure to register for Yacht Mail, and be sure to “friend” us on Facebook! If any of your contact information changes, please send updates to email@example.com
The best trip I ever had. I used to be in the travel business for 23 years, traveled on other cruise lines – this was the BEST! Mrs Taunia RichardsonAnderson, South Carolina
You are organizing great trips and you have excellent service. I think I will use your services more in future. Albert RichardsonChicago, IL
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